FAQS
You’re not alone — these are the most common situations we help customers resolve.
Tracking & Delivery
We send a tracking email as soon as your order ships.
This email includes a direct link to the carrier’s website where you can monitor your package in real time.
Order Corrections
We process orders rapidly — no changes are possible after submission.
If your order hasn’t shipped yet, we can update the shipping address. Once packed or dispatched, address edits are no longer supported.
If you receive an incorrect or defective item, contact us within 30 days of receiving your order. Include:
- Your order number
- The product name or code
- Clear photos showing the issue
- A description of what’s wrong
If you forgot to apply a discount code, email us with your order number and the code as soon as possible. We’ll review it for application at our discretion.
Returns & Defects
We accept returns only for items in original condition: unworn, with tags attached, and no visible signs of use.
Clearance items are excluded from returns.
Direct exchanges are not available. Return eligible items for a refund, then place a new order if needed.
Pricing & Promotions
Discount codes must be applied at checkout.
Post-purchase code applications are considered case-by-case and require immediate contact with your order number and the valid code.
Stock & Availability
Out-of-stock items are restocked within a few weeks.
Subscribe with your email to receive automatic notifications when an item is back in stock.
Have another question? Reach out directly at cs@booksoftmind.com — we’ll respond within 24 business hours.