RETURN POLICY

Cancellation Window

You can cancel your order only before it ships or enters production. If BOOKSOFTMIND approves your cancellation request during this window, a full refund will be issued to your original payment method.

Once an order has shipped, cancellation is no longer possible. You’ll need to use the return process instead — even if the item hasn’t yet been delivered.

Returned Item Requirements

BOOKSOFTMIND accepts returns on eligible products within 14 days of receiving your order. This period starts the day your package is marked as delivered.

To be accepted, each returned item must be unused, in original condition, and packed with all original materials — including boxes, labels, inserts, and accessories. You must also provide proof of purchase, such as your order confirmation or receipt.

How to Initiate a Return

Do not ship anything back until you’ve contacted BOOKSOFTMIND for official return instructions. Start by emailing cs@booksoftmind.com. Our team will confirm eligibility, issue return authorization, and provide your dedicated return address.

Under no circumstances should items be sent directly to a manufacturer or third-party facility. Only shipments directed to the address provided by BOOKSOFTMIND after email approval will be processed.

Refund Timeline & Delivery

After we receive your returned item, it undergoes inspection. Once approved, refunds are issued exclusively to the original payment method used at checkout.

Processing is completed within 7 days after approval. The actual time funds appear in your account depends on your bank or payment provider — not on BOOKSOFTMIND’s internal timeline.

BOOKSOFTMIND does not charge more than one shipping fee per return, and applies no restocking fees to approved returns.

What to Do If Your Refund Is Delayed

If your refund has been confirmed as processed but still hasn’t appeared in your account, follow these steps:

  1. Review your bank or credit card transaction history
  2. Contact your credit card issuer to verify pending postings
  3. Reach out to your bank to confirm processing status
  4. If unresolved after completing all three, contact cs@booksoftmind.com with your order number and refund confirmation details

Important Reminders

Eligibility for return is limited to products explicitly listed as returnable — no assumptions about category-wide coverage apply. All responsibilities outlined above must be met before a return qualifies for approval.

Do not ship anything back until you’ve received official return instructions from us at cs@booksoftmind.com.